Rock armor is proud to offer a limited lifetime warranty on all of our polyurea broadcast applications through our manufacture vital coatings llc.
Warranty:
This warranty extends to cover the material for a lifetime against UV-induced discoloration (where applicable), specifically for residential applications, when applied by a Certified Vital Coat Installer (i.e Rock Armor Concrete Coatings llc). It spans 15 years for the original owner against delamination from properly prepared substrates, peeling, chipping, or blistering of the coating. Should the product not perform as guaranteed, our sole liability is confined to the replacement of the defective product under a non-transferable, Limited Lifetime Warranty. This warranty is dependent upon the following condition.
Warranty Conditions:
Exclusions: Damage resulting from misuse such as physical abuse, structural or substrate failure, vandalism, unauthorized modifications, mechanical impacts, extreme heat or flame, chemical exposure, acts of nature, or other unrelated deterioration is not covered.
Scope Limitations: Damages beyond the protective capabilities of the system, including but not limited to gouging, significant impact, or abrasion, are not covered.
Chemical and Water Damage:
Damage arising from hydrostatic water issues, moisture transmission through concrete, or chemical corrosion (such as from battery acid or brake fluids) are excluded.
Substrate Conditions: The warranty does not cover delamination due to improperly conditioned substrates or inherent substrate failures.
Cracking: Any damage due to pre-existing or new substrate cracks from ground movement or substrate expansion/contraction is excluded. Repaired areas may present cosmetic differences.
Application Specifications:
Coverage is contingent on application onto correctly prepared surfaces, following prescribed product specifications and procedures, including mechanical substrate preparation and adherence to moisture specifications. Proper concrete surface preparation is achieved by mechanical shot-blasting and/or grinding machines that remove all previous coatings, sealers, laitance, efflorescence, water repellents, curing compounds, oils, grease, fats, waxes, non-visible soluble salts and any other impediments to adhesion. The resulting receiving surface must have a profile of 20 to 50 grit, a neutral pH of 7 and not exceed 5.5% of moisture vapor transmission using Tramex CME 4 Moisture meter tests.
Labor Costs:
Inspection, testing, repair labor, or any additional labor costs are not covered vital coatings but will be covered by rock armor concrete coatings llc.
Liability Limitations:
Vital Coat Concrete Sealers is not liable for indirect damages, including but not limited to structural or content damage resulting from coating system defects. Material provision to rectify defects is the limit of our obligation.
Alterations and Repairs:
Alterations, additions, or non-emergency repairs not directed by Vital Coat Concrete Sealers void the warranty.
Claim Process: To initiate a warranty claim, notify Rock Armor Concrete Coatings llc via phone call or email, within 30 days of defect discovery, to ensure the claim is honored.
Inspection Period: Allow up to 30 days for a Vital Coat Concrete Sealers representative to inspect and address the claim, which may also request supporting documentation.